CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
For custom order quotes click here
If you still can’t find what you’re looking for, please fill out this section, and I’ll respond within 24 hours.
FAQ
01
How do I submit a custom order?
Start by hovering your mouse over the 'Contact Us' section located at the top of the page. You will notice that the option 'Custom Orders' will appear. Click on 'Custom Orders' to proceed, and then follow the prompts provided to guide you through the submission process. Additionally, we kindly encourage you to provide as much detail as possible, as this will greatly enhance our ability to meet your needs effectively!
03
Has my order been sent yet ?
Please note that T-shirt orders are produced specifically for each customer, as such, I kindly ask you to allow up to 7 business days for me to complete and fulfill your order. Thank you for your patience!
Purses and Scrunchies are pre-made and available to ship within 2 business days.
05
Part of my order is missing
Please send me message above, and I will get back to you within 24 hours. Please note that all orders are shipped together and will not be divided.
07
Which methods of payments can I use?
You can make purchases using a variety of payment options, including debit cards, credit cards, Apple Pay, Google Pay, and Afterpay. We strive to provide flexibility in payment methods to enhance your shopping experience.
09
Is it safe to order online?
All Wix websites employ HTTPS and SSL protocols, ensuring security for both the site and its visitors. Any data transmitted between this website and your browser is encrypted, guaranteeing a secure browsing experience for everyone.
02
Where will your booth be set up next?
In the 'About Me' section, you'll find a list of upcoming events at the bottom where my booth will be present. You can also follow me on Facebook at Shannon White Hat Boutique to stay updated on our locations
04
Where are you located?
We are located in Lawrence, Kansas and for your convenience, we provide a local pickup option, allowing you to collect your order directly from us and avoid any shipping charges..
06
How do I make changes to my order?
If you have placed your order and wish to make changes, please inform me as soon as possible. Custom-made orders may take up to 7 business days, there's a window for adjustments. Just send a message through 'contact us' section above, and I will reply within 24 hours.
08
What is the return policy?
Returns for store credit will be processed within 10 business days from the date you receive your purchase, specifically for manufacturing defects or damages incurred during shipping. Please submit a return request using the 'contact us' section above, and I will get back to you within 24 hours.
10
Delivery - How much is it and how long does it take?
We utilize USPS Priority with a standard flat rate of $10. For orders that include custom-made items, please allow up to 7 business days for processing, followed by an additional 1-3 business days for USPS delivery.